This Privacy Policy explains what personal data Flowcraft SpA collects when you visit www.flowcraft.pro (the “Site”) or contact us, why we collect it, and the rights you have over it. It is written to comply with Chile’s personal data protection law, Law No. 19,628, as amended by Law No. 21,719.
Who is responsible for your data
The controller of your personal data is:
- Flowcraft SpA, a company incorporated in Chile
- San Sebastián 2750, Of. 603, Las Condes, Santiago, Chile
- Email: contact@flowcraft.pro
What we collect and why
We only collect the data we need for the purposes below. We do not sell personal data, and we do not use it for automated decision-making or profiling.
Contact form
- Data: name, email address, company, the topic of your enquiry, your message, and the page or campaign that brought you to the form.
- Purpose: to answer your enquiry and, if you ask, to prepare a proposal.
- Legal basis: steps taken at your request before entering into a contract, and our legitimate interest in responding to people who contact us.
- Retention: up to 24 months after our last exchange, unless it leads to a client relationship.
Booking a call
- Data: the details you enter when booking through the Cal.com scheduler on our contact page, usually your name, email address, chosen time slot and any notes.
- Purpose: to schedule and hold the call.
- Legal basis: steps taken at your request before entering into a contract.
- Retention: up to 24 months after the call, unless it leads to a client relationship.
Email and job applications
- Data: whatever you include when you email us, including the CV and other documents you send to jobs@flowcraft.pro when applying for a role.
- Purpose: to reply to you and, for applications, to assess your candidacy.
- Legal basis: steps taken at your request before entering into a contract, and your consent for applications.
- Retention: general emails as for the contact form. Applications are kept for up to 12 months after the recruitment process closes, so we can consider you for future roles, unless you ask us to delete them sooner.
Analytics
- Data: pages visited, referring site, browser, device type, and approximate country. We use Umami, a privacy-focused analytics service that does not use cookies and does not store your IP address or build a profile of you.
- Purpose: to understand which content is useful and improve the Site.
- Legal basis: our legitimate interest in measuring Site usage in a way that does not identify you.
- Retention: kept as aggregate statistics.
Hosting and technical data
- Data: when you load a page, your browser sends technical data such as your IP address, browser type and the page requested. Our hosting provider processes this to deliver the Site and protect it against abuse. Our web fonts are served from our own website, so no font provider receives this data.
- Purpose: to deliver the Site securely.
- Legal basis: our legitimate interest in operating a secure website.
- Retention: according to each provider’s standard log retention.
Cookies
The Site itself does not set cookies. Our analytics does not use cookies. The Cal.com scheduler embedded on our contact page is provided by Cal.com and may set cookies that it needs to work. Those are governed by Cal.com’s privacy policy.
Who we share your data with
We share personal data only with service providers that process it on our behalf to run the Site and our business:
- Netlify, Inc. for website hosting and contact form submissions
- Cal.com, Inc. for call scheduling
- Umami Software, Inc. for analytics (no personal identifiers)
- Our email and productivity providers, to read and answer your messages
We may also disclose personal data when required by law or by a competent authority, or to protect our legal rights.
International transfers
Several of the providers above are based in the United States or other countries outside Chile, so your data may be transferred and stored abroad. We use providers that offer adequate safeguards for personal data, such as contractual data protection commitments.
Your rights
Under Chilean law you have the right to:
- Access: find out whether we process your data and obtain a copy.
- Rectification: have inaccurate or incomplete data corrected.
- Deletion: have your data deleted when it is no longer needed or was processed unlawfully.
- Objection: object to processing based on our legitimate interest.
- Portability: receive the data you gave us in a structured, commonly used format.
- Blocking: have the processing of your data temporarily suspended in the cases provided by law.
- Withdraw consent: at any time, where we rely on your consent, without affecting processing that took place before.
To exercise any of these rights, email contact@flowcraft.pro. We may ask you to confirm your identity, and we will respond within the time limits set by law. If you are not satisfied with our response, you may file a complaint with Chile’s Personal Data Protection Agency (Agencia de Protección de Datos Personales).
Security
We use reasonable technical and organisational measures to protect your data, including encrypted connections (HTTPS) and access restricted to the people who need it. No method of transmission or storage is completely secure, but we work to protect your data and will act promptly if an incident occurs.
Minors
The Site and our services are aimed at businesses and are not directed at people under 18. We do not knowingly collect personal data from minors.
Changes to this policy
We may update this policy when our practices or the law change. The date at the top shows when it was last updated. If we make significant changes, we will highlight them on the Site.
Contact
For any question about this policy or your personal data, email us at contact@flowcraft.pro.